Returns and Refunds
Because we can all change our mind!
As your partner in style, Marie Claire Boutiques cares about your satisfaction as a consumer. Except for clearance* items, you have 30 days to return apparel or accessories you are unsatisfied with, regardless of the reason.
No matter if the items are bought at a store or online returns at one our stores are free. Show your receipt at the checkout and we will reimburse the item through the same method of payment it was paid with.
Is this option you prefer? Find a store near you.
Please note that items purchased in stores can only be exchanged or refunded in stores.
RETURNS BY MAIL
Circle on the delivery slip the items you’re returning. Put the items and the slip in the bag and attach the return label. You’ll be refunded within five days of us receiving your package. It may take a few days before the transaction appears on your credit card statement.
CONDITIONS FOR RETURNS
- Items must be returned in new condition and carry the original label.
- Items that have been washed, worn, stained or damaged are neither refundable nor exchangeable.
- For hygienic reasons, underwear, swimsuits and earrings for piercings are neither refundable nor exchangeable
- Gift cards cannot be exchanged for cash.
- Shipping fees paid for delivery of your order (online purchase) are not refundable.
WEB ORDER CANCELLATION
Are you having second thoughts about the purchase you just made on our web site?
We understand. As long as you have not received the shipping confirmation, you can cancel your order; contacting us by email.
If you have received the shipping confirmation, the parcel is on its way. No worries: you can return any item ordered online to a store or by mail by following the process described above.