Because we have the right to change our minds!
With the exception of items purchased on clearance*, you have 30 days to return clothing and accessories that do not suit you, for whatever reason.
*Products purchased on final sales (50% or more off) cannot be returned, exchanged or refunded.
Returns to store
Whether you purchased your items online or in store, it doesn't matter: returning them to one of our stores will cost you absolutely nothing. Present the invoice at checkout and we will reimburse you according to the payment method used at the time of purchase. Note that items purchased in store can only be exchanged or refunded in store.
Special Events: No exchanges, price adjustments or refunds during our VIP, Black Friday and Boxing Day events.
Brandnlogo: return by post only.
Returns by post
On your delivery note, circle the items you are returning. Place the delivery note and the returned items in the bag and attach the return label. You will be refunded within 5 days of receipt of the package. Note that it may take a few days for the transaction to appear on your credit card statement. Items purchased on final sale cannot be returned, exchanged or refunded. Items purchased in store can only be returned and refunded in store.
Conditions for returns
Returned items must be in new condition and bear the original label. Items that have been washed, worn, stained or damaged will not be refunded or exchanged. For hygiene reasons, underwear, swimsuits and pierced ear loops are neither refundable nor exchangeable. Gift cards cannot be converted into cash. Delivery charges paid to deliver your online order are non-refundable.
Canceling a web order
Do you regret the purchase you just made online? We understand. Until you have received shipping confirmation, you can cancel your order by contacting us by email. If you have already received a shipping confirmation, the package is on its way. Don't worry: you can return the items ordered to us, in store or by post, by following the procedure described above.
